Answers to some of your most popular questions
Q: Why is Apple Pay not working?
A: Double check that your first and last name are included in your billing information on your phone. Go to wallet, select the default card, then select the three dots at the top, scroll down to the bottom and select billing address. Add your first and last name then save. (ensure that this step is taken for all your cards too)
Q: When will my pick up order be ready?
A: We strive to prepare our orders as quickly as possible. If you order after 12pm or after the store is closed it will be prepared the next morning we are open and be ready for pick up that afternoon. :) If you order before 12pm we will have it ready the same day between 4 and close (with the exception of Sundays). If we are able to prepare it sooner we will absolutely let you know!
Q: I don't see the product I'm looking for on your page, do you carry it?
A: We are working VERY hard to add as many products as possible to our online store, with thousands of items it is a long process. Please message us and we will let you know if we have it and are usually able to add it to our online store that same day!
Q: I am not comfortable coming into the store and picking up my order, what can you do?
A: Easy! Give us a call when you arrive and meet us at the front door, we'll hand your bag outside the door so you don't have to come in. If you get a parking spot right outside the door we can also bring it right to your car :)
Q: I selected shipping, when will my order arrive?
A: We ship using Canada Post as it is the most cost effective while we are still growing this portion of our business. We ship all of our packages using express post which means you should have your product within a few business days but please be aware that during peak holiday times there may be a delay. It is best to order early!
Q: Do you accept returns?
A: At this time we are not taking any return on gift/clothing items however we will exchange the item in store. There are no returns on any edible products
Q: The coupon code is not working for pick up
A: Check to make sure you do not have any ineligible products in your cart. Custom products such as goodie bags and candy bouquets are not eligible for any discounts