Shipping

--- Please read carefully. By purchasing the product in this webstore, you agree to the terms below. ----

Ensuring Product Quality

We treat your shipment with the greatest of care. We specially package and ship your purchase so that it will arrive in the best possible condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.

Shipping

Our Product is shipped from Chilliwack BC, by Canada Post. We are not responsible for damages, losses or delays caused by Canada Post or customer negligence.

Sticky’s Garrison only ships to Canada at this time.

We ship our products within 3-5 business days of receiving an online order, we make no guarantees and will accept no liability for a longer shipping time frame.

Once the order has been processed, we will send you a shipping confirmation notification including the package tracking number.

Shipping rates are based on total order amount and location of buyer.  These rates are subject to change without notice.  

All pricing, taxes, shipping rates, etc are listed and executed in Canadian Dollars.

Sticky’s Garrison is not responsible for the product after it has been handed over to the carrier. The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather (heat) at your order’s destination when choosing shipping options, as we cannot promise chocolate will hold form for too much time in the sun/heat.

Shipping in Summer Months

Between May and October, when outside temperatures can exceed 20 celcius, we highly recommend not selecting any chocolate products as postal trucks are not climate controlled. In these cases of hot weather, we strongly encourage the use of expedited shipping. Despite our efforts, we are not responsible for any heat damage that that might occur for longer shipments, and/or if the recipient is not present at the time of the delivery resulting in extended exposure to the sun and/or heat.

Satisfaction Guarantee

If for any reason your order does not meet with your satisfaction, contact us by email and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by the courier or if the shipment was damaged after arrival, or if the courier did not deliver on time/perform as contracted.

Holiday Shipping

Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas etc., the courier may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you. 

Covid-19

There have been delivery delays to various parts of the country and to specific cities due to the ongoing pandemic. As such, we are not responsible for any delays, and resulting damage, that might occur during this unique and uncertain time.